A common way to gain lead information is by offering free content, such as a white paper or guide.
But if it’s free, why don’t we have 100% lead capture rates?
Why do prospects provide their information for one PDF guide, but not for another?
The answer may not be in the incentive itself, but rather in how you’re presenting it.
Last week, I had the pleasure of joining Jon Powell, Senior Manager, Research and Strategy, MECLABS, on the MarketingExperiments monthly Web clinic, “Leveraging Content to Generate Leads: 3 simple tactics one company used to generate a 96% increase in leads.”
We discussed an interesting case study where one B2B company generated a 96% increase in leads by simply altering how a piece of content was presented to its customers.
Today, we’ll review the highlights of that experiment.
Background: A B2B company selling thermal image cameras.
Goal: To generate more leads.
Research Question: Which landing page will generate the most leads?
Test Design: A/B variable cluster, radical redesign split test
Our researchers hypothesized an uneven value exchange existed on the control and prevented a higher form completion rate. The page asked for more cost (form fields) than it provided in value.
The headline and copy contained company-centric messaging rather than focusing on the benefits visitors would receive.
With the treatment, the team wanted to increase the value exchange by clarifying the value of the current offer, as well as reduce friction.
To lower the cost portion of the value exchange, the number form fields was reduced. To increase value, the headline and page copy focused on customer benefits. Value was added in the instructions of the form as well. The image also more effectively shows the product in use.
Clickthrough to submit the form increased 95.8% with a 99% level of confidence.
What you need to understand
To say “yes” to an action, customers need to see a positive value exchange. If the perceived cost of an action is more than the perceived value, visitors will not take the action we want them to.
The value exchange in the control was low:
Multiple factors weighed down our cost force, and we didn’t have as much value infused on the page as possible.
In the treatment, we pumped up the value while decreasing the mental cost visitors experienced:
As you can see with this case study, even free content comes with a cost.
Even if the visitor could download without filling out a form, it would still take their time and energy to click the button, wait for the file to download and open it.
You must remember that for every action you ask the customer to take – whether that’s to open an email or purchase an item – the customer performs a mental, often subconscious, operation: Is the value equal to or greater than the cost?
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