Today, Ross presented the webinar The One That (Almost) Got Away: Remarketing Trends to Recoup Revenue. Below are some of the key takeaways that were tweeted during the session. Check back soon for a link to the webinar on demand.
- Forrester reports that last year 63% of retailers surveyed spent more on remarketing/retargeting than in 2012.
- More than 52% of today’s webinar attendees send shopping cart recovery campaigns.
- We recommend a series of three or more shopping cart recovery emails sent over a tested time period – often with a tested offer.
- Reachable rate is key – You can’t retarget to addresses you don’t have. Increase the rate with a modal popup to increase revenue.
- We’ve found that the first shopping cart recovery email should be sent 3 hours post abandonment rather than immediately for highest revenue.
- We recommend NOT including an offer in the first retargeting email. Many are successful without any in the email series.
- The wait step between emails in the retargeting email series should be tested as well.
- If an offer is used, single-use coupons are highly recommended for retargeting emails.
- Subject lines are one of the most under-appreciated aspects of email marketing. Testing them is paramount to maximize conversions.
- We recommend suppressing batch and blast campaigns from anyone receiving retargeting emails to avoid over-sending.
- Best practice – if the last email in a retargeting series still has a double digit conversion rate, consider adding another message.
- Opt-out rate for shopping cart abandonment emails is on average only half as high as batch and blast emails.
- Consider using social proof (i.e. ratings and reviews) into retargeting campaigns to increase engagement and conversions.
- Of webinar participants responding to our poll, nearly 69% are running retargeting ads.
- Email marketers can pair Listrak data and Facebook Custom Audiences to achieve audience extension
- Back in Stock Alerts may also be used as a retargeting solution – Also a great email acquisition and inventory planning tool.
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